Support
frequently Asked Questions
Program-Related Details
You can access your credit limit by logging into your account at our Login Page and going to My Account.
Your individual credit limit is determined using criteria set by your employer when they signed up for the BenefitsMe program.
Yes. You may purchase any number of different products up to your approved credit limit.
BenefitsMe does not charge any interest or financing fees to customers who utilize our payroll deduction payment method.
No. With BenefitsMe, your job is your credit. We’re here to help you purchase the products you need, regardless of your credit history.
No. BenefitsMe does not report payment history to any nationwide credit reporting agency.
Account Basics
You can access your account by selecting the Login option from the top menu bar on the BenefitsMe homepage and providing your email (username) and password credentials. New customers who don’t already have an account can select the option to Create an Account and will receive their credentials after being validated.
You can update your personal account information by logging in and selecting My Account from the top menu bar of your company storefront.
From the Login page, select the Forgot Your Password? option. You will be prompted to input your email provided during account creation and perform a security validation. Select the Reset My Password button and check your email inbox to complete the steps for resetting your password. If you do not receive an email from us within five minutes, please check your spam/junk folder.
For security purposes, your password must contain at least 8 characters and at least one character that meets each of the following criteria: uppercase letter, lowercase letter, and number.
Account Balances/Payment Options
You can access your account balance by logging into your account at our Login Page and going to My Account.
Your individual credit limit is determined using criteria set by your employer when they signed up for the BenefitsMe program.
Yes, please contact our Customer Support team at (800) 960-4509. We will be happy to assist you with your requested payment arrangement and update your account balance immediately.
Yes, you can make multiple purchases before your original purchase is paid in full. The amount of your new purchase will be combined with your original purchase, and a recalculated recurring payroll deduction amount will be determined. The payroll deductions will be paid concurrently until the original purchase has been satisfied. Once the original purchase is paid in full, your payroll deduction will only reflect the amount due for the subsequent purchase.
No, once the payment terms are set, payments will continue to be payroll deducted on that schedule. You do have the option to make additional payments with a debit or credit card to reduce your balance or pay it in full.
Shipping and Order Tracking
If any items are missing from your order, please contact us at (800) 960-4509 for additional assistance
Returns and Cancellations
Returns are accepted, in original packaging, based on merchant and manufacturer guidelines.
Travel, Furniture, Makeup, & some Haircare returns are not accepted.
Electronics, appliances, toys, fragrances, and jewelry returns are accepted within 15 calendar days of the delivery of your order.
For some returns there may be a small restocking fee or shipping costs.
We want to provide the best experience possible. Please examine your order immediately upon delivery to identify if the product is defective or damaged. Notify BenefitsMe right away for assistance.
If you would like to initiate a return, please submit a request to [email protected] with the following information: Name, Email Address, Phone Number, Employer, Employee ID, Order Number, and Reason for Return. We will create a ticket and contact you with next steps.
If you would like to inquire about any changes to your order, please contact us at (800) 960-4509. We will work with you to determine the best outcome for your request based on the timing of your inquiry.